Cookies Policy
COOKIE POLICY
As we are concerned about protecting your privacy, the purpose of this cookie management policy (hereinafter “the Policy”) is to inform people using the website uk.nuxe.com (hereinafter the “Site”) about how we store and use cookies when you browse the Site and the methods available for you to configure these cookies.
WHAT IS A COOKIE?
A “cookie” or “tracker” is a small file, generally consisting of letters and numbers, created and stored in your browser’s memory, on the hard disk of your device (computer, tablet, mobile) when you browse a website, read an email, install or use a software or mobile application. Cookies enable information about the use and users of a website to be stored temporarily. Cookies have an essential role, helping us to improve and personalise your browsing experience on our Site, for example by offering you content that matches your interests. Cookie storage time can differ according to the type of cookie, i.e., session cookies or permanent cookies. You can find more information about the cookies on our Site below.
WHAT DATA CAN WE OBTAIN?
Although the precise detail of the data we collect via cookies varies according to specific needs, we generally collect the following data on our Site:
· Login data
· Browsing data on our website (pages viewed, length of visit, products searched, products in basket, etc.)
· Browser data
· Device data
· Advertising clicked on – Location
HOW DO WE USE THE DATA?
We use cookies, where necessary, together with other personal data that you have already provided to us.
Cookies are mainly used for:
· operating the Site;
· traffic and performance;
· targeting advertising;
HOW CAN I MANAGE COOKIES?
When you visit our Site for the first time and we intend to place a cookie on your device, we inform you that we use cookies through an information banner at the bottom of the page.
You are given three options:
o click on the “Accept all” button: you allow us to set and process all cookies.
o click on the “Reject all” button: you don’t allow us to save cookies and block us from setting cookies.
o click on the “Cookie Preferences” button: you can modify your cookie preferences.
Please be aware that limiting or blocking cookies may limit your ability to access certain services on our Site.
You can allow, block or limit cookies at any time by:
· Changing your cookie preferences in our Cookie Preference Centre and refusing certain categories of cookies or all the cookies if you prefer.
· Changing your browser configurations. The Help function on your browser will tell you what to do. For example:
· Chrome: Find out more
· Internet Explorer: Find out more
· Firefox: Find out more
· Safari: Find out more
· Opera™: Find out more
COOKIES PRESENT ON OUR SITE AND THEIR CONFIGURATION
We use cookies directly and/or through our partners to offer content, services and advertising suited to your interests and to produce statistics on site visits, record the data provided and optimise your browsing experience.
This is the detail of the categories of cookies on the Site:
· Technical and strictly necessary (exempt from consent)
These cookies are essential for browsing our Site, making the most of its functionalities and in particular ensuring that your browsing experience is simple and secure. They can be activated by us or by third parties whose services are used on our Site.
Without these cookies, some or all of the Site's functionalities will not work correctly and you will not be able to use our Site or the services requested by you in order to use our Site. These cookies are not optional and cannot be refused.
These cookies allow us to:
· Recognise you and log you in automatically by remembering your information provided on the forms on our Site (registration or access to your account) or to the products, services or information you have selected.
· Remember the selection of items in your basket up to payment confirmation.
· Adapt the presentation of our Site to the display preferences of your device (display resolution, operating system used, etc.).
· Give you access to reserved, personal areas of our Site, using your login details.
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| THEHUT.COM LIMITED | mobile_V6 | Used to help with transitioning between mobile and desktop sessions | Session |
| THEHUT.COM LIMITED | obfuscatedToken_V6 | This is for dynamic opt in, for rate limiting | Session |
| THEHUT.COM LIMITED | CheckoutHandoverToken_V1 | Used for security purposes to verify the checkout handover token | Session |
| THEHUT.COM LIMITED | csrf_token | Used to prevent cross site request forgery, forms will not submit without it | Session |
| THEHUT.COM LIMITED | ElysiumBasket{{sitename}}_V6 | Used to store a users basket | 1 month |
| THEHUT.COM LIMITED | emailReEngagementCookie | This cookie is used to prevent the email signup popup from continuously showing once dismissed. | 6 months |
| THEHUT.COM LIMITED | JSESSIONID | General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. | Session |
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| THEHUT.COM LIMITED | locale_V6 | Used to keep track of the locale the user is using | 6 months |
| THEHUT.COM LIMITED | nc_clr | Checkout locale for templates | Session |
| THEHUT.COM LIMITED | nc_s | Checkout Session ID | Session |
| THEHUT.COM LIMITED | NSC_* | This cookie name is associated with the Netscaler load balancing service from Citrix. This is a pattern type cookie with the root being Session NSC_ and the rest of the name being a unique encrypted alpha numeric identifier for the virtual server it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multiple servers, so that the end user has a consistent experience. | Session |
| THEHUT.COM LIMITED | RELOAD_BASKET | Set by checkout to clear the users basket after a successful order | 6 months |
| THEHUT.COM LIMITED | user_id_V6 | This contains an encrypted value which is used to keep a customer logged in on site | 1 hour |
| THEHUT.COM LIMITED | Wtid | Used for Fraud checking | 6 months |
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| THEHUT.COM LIMITED | actualOptanonConsent | Used to track customers choice on cookie categorisations | 6 months |
| THEHUT.COM LIMITED | RememberMe_{{sitename}}_V6 | Once the user logs out, when they return to the login page the username field will remain populated | 6 months |
Google TAG Manager | _dc_gtm_UA-121623538-1 | This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also 1 minute an identifier for an associated Google Analytics account. | 1 minute |
Functional
Functional cookies enable our Site to record the choices made in terms of personalisation of pages on our Site during your visit.
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| LivePerson | LPSessionID | This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. | Session |
| LivePerson | LPSID-nnnnnnnn | This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. | 6 months |
| LivePerson | lpTestCookiennnnnnnn | This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. | 6 months |
| LivePerson | LPVID | This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. | 6 months |
| LivePerson | LPVisitorID | This cookie name is associated with software from LIvePerson, which enables website owners to add online chat functionality to communicate directly with visitors. This cookie is believed to be a unique visitor identifier. | 6 months |
Traffic and performance
These cookies collect information such as statistics on the frequency and volume of visitors on our Site and the functionalities used to improve the operation and ergonomics of our Site for a better user experience.
Some examples of how we use these cookies:
o Examine and provide statistics on how our Site is used.
o Help us improve our Site by dealing with any errors that occur.
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| Pingdom | __cfduid | Pingdom is used to provide uptime analysis and response times for the site. | 30 days |
| AWIN | affil_V6 | This cookie is used to follow the orders generated by our affiliates. | 6 months |
| THEHUT.COM LIMITED | chumewe_sess | This is used to give a user's session a unique identifier. | 4 hours |
| THEHUT.COM LIMITED | chumewe_user | This is used to give a user a unique identifier. | 6 months |
| _Facebook | Tracks conversions | 6 months | |
| _Facebook | Track baskets. | 6 months | |
| _Facebook | Tracks page views | 6 months |
| Entity name | Cookie's policy | Description | Lifespan |
|---|---|---|---|
| THEHUT.COM LIMITED | thgUserId | Used to unify sessions that happen across a single user if they are not logged in | 6 months |
| Google Universal Analytics | _ga | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | 30 days |
| Google Universal Analytics | _gat | This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | 30 days |
| Google Universal Analytics | utm_campaign_V6 | Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevention data analysis | 30 days |
| Google Universal Analytics | utm_medium_V6 | Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevention data analysis | 30 days |
| Google Universal Analytics | utm_source_V6 | Cookies to pass any UTM parameters to THG Fraud team system as an extra parameter in fraud prevention data analysis | 30 days |
| Google Universal Analytics | user_transaction_ids | Used to dedupe the transaction event so that GA and Google Ads to not count the same transaction twice | 30 days |
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| Google Universal Analytics | GaVisitId | Used in the GA settings variable to assign the unique identifier to the user’s session. | 6 months |
| Google Universal Analytics | _gid | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. | 1 day |
| Dynatrace | DtCookie | This cookie name is associated with, software from Dynatrace, an application performance management (APM) software company. Their software manages the availability and performance of software applications and the impact on user experience in the form of deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring. Dynatrace is a performance monitoring tool | 6 months |
| AWIN | preservedReferer_V6 | Keeps track of the referrer used on the site - required for validation of affiliate referrer (for offers) | 30 days |
AppDynamics (outil degestion de performance de navigateur) | ADRUM | AppDynamics - browser performance management tool uses this cookie to collect web performance data and IP addresses. Lets us monitor page load speeds and bad sessions | Session |
| AppDynamics (outil degestion de performance de navigateur) | ADRUM_BT | AppDynamics - error tracking | 1 day |
Personalised advertising
These cookies allow us to offer you content suited to your preferences and interests in terms of products and services, browsing and shopping history. The cookies may be set by third parties when you visit our Site. They are used to collect information on your browsing habits so that we can personalise the advertising sent to you according to your shopping tastes and habits.
For example:
· When you use the social media functionalities on the Site, these cookies tell other people about the content of our Site and your opinion of it, using the “Like” and “Share” functions.
· When you visit our Site and are connected to a social network, social media cookies send information on your browsing habits on our Site to these same social networks.
· If you click on an advertising banner or link before you arrive on our Site, these cookies tell us whether you have made a purchase on our Site, so that we can reward the partner behind this purchase.
| Entity name | Cookie's name | Description | Lifespan |
|---|---|---|---|
| _ga | Tracks customer journey, conversion & baskets generated by our Google ads campaigns. Helps us following our campaign performances & optimize our ads. | 6 months | |
| AWIN | _Awin | Tracks customer journey, conversion & baskets generated by our Awin campaigns. Helps us following our campaign performances & optimize our ads. | 6 months |
| _Facebook | Tracks customer journey, conversion & baskets generated by our Facebook Ads campaigns. Helps us following our campaign performances & optimize our ads. | 6 months | |
| Iprospect | _YYMM-Campaign-name | Tracks customer journey, conversion & baskets generated by our media campaigns. Helps us following our campaign performances & optimize our ads. | 6 months |
| Snapchat | _Snap | Tracks customer journey, conversion & baskets generated by our snapchat campaigns. Helps us following our campaign performances & optimize our ads. | 6 months |