Upon receiving your order, you have 14 days to raise your return.

You are responsible for the costs of return. The £3.90 must be paid online in the return portal on the NUXE website in order to generate your return label.

For the return to be accepted, the products must be in perfect condition, in their original case, unopened and unused. All gifts received must be returned too.

Simply follow the steps below to make a return:

1. RAISE YOUR RETURN

Upon receipt of your order, you have 14 days to raise your return in your account.

To arrange your return,

- Access your order history – you can also find it in My Account

- Select the order you’d like to return – your most recent order should appear first

- Scroll down and click the ‘Return’ button

- Select the reason for the return

- Select ‘Start my return’ and follow the prompts

- £3.90 return costs must be paid online in the return portal when you declare your return

If you checked out as a guest, please contact customer services by clicking here.

2. POST YOUR RETURN

Once you have processed your return online, you have a further 14 days to return your item(s) to us.

Prepare your return: Put the products in a package (you can use the original box). Print and stick your return label on the outside of your package.

Post your return, and make sure to ask for a receipt as proof of sending.

Please ensure your items are securely wrapped and your parcel contains all the information requested.For the return to be accepted, the product(s) must be in perfect condition, in their original packaging, unopened and unused. All gifts must be returned.

Process and refund

We will notify you via email when we have processed your return.

All successful returns will be credited to the original payment method. The £3.90 return costs will be deducted from the amount refunded on your order.

Please note refunds may take 3 to 7 working days (Monday to Friday, excluding bank holidays) to show in your account. The refund will appear in your account as ‘THG’.