FAQ
Do you have any questions? You're sure to find the answer here.
Find below your most frequently asked questions about managing your account, your orders, our payment methods, delivery methods...
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Registration is easy!Go to our registration page to join our NUXE beauty community and get exclusive preview information and promotions on our new products.
If you've forgotten your password, you can reset it by going to the login page and selecting "Forgot your password?".
It's easy to change your information, whether it's your contact details, payment details, password or address book.
Simply log on to your account to modify your "Profile Information", "Contact Methods", "Addresses" and Other Information.
NUXE and its website comply with the General Data Protection Regulation.
For more information, please visit our "Privacy Policy"
To receive all our exclusive offers and promotions, we invite you to join the NUXE community by subscribing to our Newsletter (registration at the bottom of the home page).
You can unsubscribe at any time by clicking on the unsubscribe link at the bottom of all our emails or by unchecking the corresponding box. If you already have a NUXE customer account and change your mind, you can unsubscribe by logging on to your account and unchecking the corresponding box in the My Profile > other information section.
If you no longer wish to receive our exclusive offers and promotions, you can unsubscribe by logging on to your account and unchecking the corresponding box in the My Profile > Other Information section.
If you change your mind, you can re-subscribe at any time.
Find the products you want and add them to your shopping cart. You can continue shopping or proceed to checkout at any time.
NUXE will process and dispatch your order as quickly as possible.
In order to provide you with the best possible shopping experience, we keep the items in your basket for up to 30 days if you temporarily leave our site.
Your account will display any previously saved addresses or payment options, allowing you to place your order quickly and easily.We will send you an order confirmation email.
Absolutely, as long as the order has not been validated, it is always possible to modify the basket. Click on the basket icon at the top of the page to view the products you have put aside.
Use the + button to increase the quantity of your favorite items, or the - button if you've selected too many. If you wish to delete an item completely, click on the X button.
NUXE stock depends on availability. If an item online is marked as ‘Coming soon’, it means that it is out of stock on the website and will be back soon. You can also find our products in pharmacies – you can find a list of our points of sale here.
All orders must be placed through your online account.
Customer Service is available to provide support and advice via our contact form by clicking on HERE.
You can easily track your orders by logging into your account. Click on the order you want to view to see the details. If the order was sent with tracking, you can click on the link to track it from your account. The email we send you regarding the shipment of your order will also indicate when your order is expected to be delivered. Can't find the information you need? Please contact our Customer Service team via the contact form by clicking HERE.
We are sorry to hear that you wish to cancel your order.
Unfortunately, it is no longer possible to cancel your order.
In order to ensure that your order is dispatched as quickly as possible, it will now be sent directly to you and taken care of by our dispatchers.
We recommend that you refuse delivery, in which case your order will be returned to us, and we will proceed with reimbursement as soon as we receive it on our logistics platform.
Customer Service is available to provide support and advice via the contact form by clicking here. HERE.
You can download your invoice from your "My account"section "Orders".
If you see the status 'Payment problem', don't worry, this can easily be rectified and your products will be on their way in no time.Before re-entering your card details, please ensure that the expiry date and billing address are correct. We also invite you to check your account balance.
If you have already done this and the problem persists, please contact our Customer Service via the contact form by clicking on HERE.
NUXE offers various online payment methods:
Visa
Visa Debit
MasterCard
Apple Pay
Google Pay
You can choose your preferred payment method. In order to prevent fraud, the card issuer will be subject to verification and authorisation by us. This procedure is designed to ensure the security of our customers. Other methods of payment (cheques, cash, bank transfers, PayPal) are not accepted. We are sorry, but it is unfortunately not possible to pay in instalments.
If your order does not fit in your letterbox or requires a signature, you will receive a delivery notice.
The delivery notice is left by the delivery service and lets you know where your parcel is and how you can collect it.
We will send you an email as soon as your order is on its way.
For orders with tracking, use the link provided in your email or located in your account to check where your order is.
Have you checked the delivery notes? Your parcel may have been left in a safe place, such as a neighbor's house or a local depot.
Our page Delivery policy may give you more information.If you need to report that your order has been lost, please contact our Customer Service team via the contact form by clicking HERE.
Standard home delivery
- Delivered by Royal Mail
- 2 to 3 working days (preparation + delivery)
- 3.90 - free from £40
Express home delivery
- Delivered by DPD
- 1 to 2 working days (preparation + delivery)
- 4.90 - free from £65
- Orders placed on Friday, Saturday or Sunday will be prepared the following Monday.
The storage period for parcels at collection points is 5 calendar days. After 10 days, the parcel will be returned to us.
We do not offer exchanges. However, upon receipt of your order, you have 14 days to return the item(s) at your expense.
Once you receive your order, you have 14 days to return any item(s) for a refund.
To be eligible for a return, items must be in new condition, unused, unopened, and in their original packaging. If your order qualified for a free gift, this must also be returned in its original condition.
You are responsible for all return shipping costs.
Returns of damaged, faulty, or incorrect items will be handled individually by our Customer Service team. If you received a faulty product, please contact us using the contact form.
Please note: We do not offer product exchanges. If you would like a different product, you will need to place a new order.
You can follow the steps to make your return by clicking HERE.
Upon receipt of your order, you have 14 days to exercise your right of withdrawal and return the items for which you wish to receive a refund.
Upon receipt of your return, the refund will be processed within 7 to 14 days using the payment method you used.
The NUXE E-Gift Card can be purchased on the website fr.nuxe.com and can only be used once, on the website fr.nuxe.com on all NUXE products.
- To use the NUXE E-Gift Card, go to the website fr.nuxe.com.
- Choose the NUXE products you wish to purchase and add them to your basket.
- Once you've made your selection, go to your basket.
- At the checkout stage, enter the unique code of your NUXE E-Gift Card in the "promotional code" field.
- The amount of your NUXE E-Gift Card will then be deducted from your order.
If the amount of your E-Gift Card is not enough to cover all your purchases, you can complete the payment by credit card stage.
The e-gift card can be split: if the total amount of purchases is less than the amount of the e-gift card, the difference will be credited to the beneficiary for future use.
The amount of the e-Gift Card can be used to cover delivery costs.
From the date of purchase, the beneficiary has one year to use the NUXE E-Gift Card. Once expired, the card cannot be used or reimbursed.
The E-Gift Card cannot be combined with other NUXE promotional codes.
It is not possible to combine several NUXE E-Gift Cards in the same order.
If your order has been cancelled and/or returned and paid for with a NUXE E-Gift Card, your NUXE E-Gift Card code will no longer be usable. In this case, please contact our Customer Service team via the contact form by clicking here. HERE.
Your e-gift card can only be used on the Nuxe.com website. Only gift cards purchased on the SPA website can be used to book a treatment.
All NUXE products are formulated and manufactured in FRANCE, mainly in our factory in Brittany. This is why our products always bear the words "Made in France".
At NUXE, we are committed to offering natural, responsible and sustainable beauty. Our CSR commitments are based on several key areas:
Natural formulas: our products are designed with natural ingredients, without compromising on effectiveness or sensory pleasure.
Eco-design: we reduce the environmental impact of our packaging (weight, materials, recyclability).
Responsible production: our manufacturing sites comply with strict standards in terms of energy, water and waste management.
Solidarity & inclusion: we support social and environmental causes through committed partnerships.
Our products are available in pharmacies, drugstores and certain perfumeries, where you can test the textures and fragrances using the testers provided. Sales assistants can also offer you samples, subject to availability and depending on your skin type. In line with our environmental commitments, we no longer send samples by post. Find our points of sale on the Store locator page.
Find our beauty FAQ HERE.
In the event of an adverse reaction to a Nuxe product, we recommend that you:
Immediately stop using the product
Contact our Customer Service team via the online form, selecting the reason ‘Skin reaction following a Spa treatment or Nuxe product’
If possible, attach a photo of the reaction and the batch number of the product concerned
Our team will respond as soon as possible to offer you appropriate support.
Contact form
If you notice a defect in a Nuxe product (damaged packaging, sensory issue, etc.), please:
Fill in the contact form, selecting ‘defective products’.
Describe the issue encountered and attach a photo of the product.
Provide the order number if the product was purchased online.
Our team will respond as soon as possible to offer you a suitable solution.
Link to contact page
NUXE customer service can only be contacted via our online contact form. This allows us to guarantee optimal follow-up and traceability for each request.
Access the contact form
Our Customer Service team is committed to responding to you within 48 to 72 working hours. This timeframe may vary slightly during busy periods (sales, holidays, product launches). We do our utmost to provide you with a prompt and personalised response.
We would love to learn more about you! To discover our career and internship opportunities, please visit our dedicated page: 👉 Visit the NUXEN Careers website
We hope that one of our opportunities will match your profile. Our HR team will carefully review your application.
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Social and environmental impact.
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Clean beauty according to NUXE, dermatologically tested.
Made in France
100% French formulation and production
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