We do not offer exchanges. However, upon receipt of your order, you have 14 days to return the item(s) at your expense.

Upon receipt of your order, you have 14 days to return the items you wish to be reimbursed. 

You will be responsible for the return shipping costs. This fee of €10.90 includes shipping costs, which you must pay online via the NUXE returns portal in order to generate your return label. 

For returns to be accepted, products must be in perfect condition, in their original case, unopened and unused. All gifts must be returned. 

Returns involving damaged, defective or incorrect items will be handled individually by our Customer Service department.

You can follow the steps to make your return by clicking here. HERE. 

If the parcel has been opened and/or is damaged, you must check it and, if you do not wish to accept it as is, refuse it within 48 hours of receipt. Please do not open the package. It will then be returned to us by the carrier. Contact our Customer Service department to make a complaint. If you accept it, it will not be possible for us to follow up your complaint. 

If the parcel appears to be in order and you have accepted it but find that it is not, you will need the following information to enclose with your claim: 

• In the case of a damaged or broken product: a photo of the entire parcel and the label, a photo of the inside of the parcel and a photo of the damaged product. 

• In the case of an incomplete parcel or one that does not conform to the order: a photo of the entire parcel, its label and a photo of the contents of the parcel. 

You can contact our Customer Service team using the contact form by clicking here. HERE and specifying "order is incomplete and/or damaged" as the subject of your request. 

Please visit our General terms and conditions of sale.  

Please consult our Privacy policy.

You have the right to enquire about the personal data we hold about you. 

Please contact our Customer Service team directly using the contact form by clicking here. HERE. 

All NUXE products are formulated and manufactured in FRANCE, mainly in our factory in Brittany. This is why our products always bear the words "Made in France".

Nature is our philosophy. Laboratoire NUXE always favors the use of natural ingredients. Occasionally, synthetic ingredients (e.g. sunscreens) are added.

Our products contain a high percentage of natural ingredients, most of which are of plant origin. The percentage of natural ingredients is indicated on our products.

No. All our face products are non-comedogenic, which means they have been tested to ensure they do not encourage the appearance of imperfections.

NUXE does not offer products for babies (under 3 years of age) or young children.The only product we can recommend from the age of 3 is Rêve de Miel face and body cleansing gel.

Pregnancy and breastfeeding are exceptional moments in life, requiring special vigilance. That's why we advise against using products with concentrated essential oils: this is the case for our NUXE certified organic face care products, Huile Prodigieuse® Néroli, Very Rose lip balm, Rêve de Miel lip care products and our body care products (as they are applied to a large surface area of the skin).

NUXE products are Vegan, as they contain no ingredients of animal origin, with the exception of the Rêve de Miel range and the Very rose lip balm, which contain substances from the beehive such as honey and beeswax. 

NUXE does not test any of its products or raw materials on animals, and therefore complies with current European regulations.

And in China?

Since 2018, a selection of Nuxe products has been distributed in China. China has different regulations from the other countries where we operate: some imported cosmetics are tested on animals, which we disapprove of. We would very much like to see these practices disappear in favor of alternative methods, and are trying to contribute to the evolution of the Chinese authorities' position on this issue.

Gluten is a substance naturally present in cereals (wheat, barley, oats, rye, etc.) and their derived ingredients. NUXE products are mostly of natural origin, so we cannot guarantee that our formulas are completely gluten-free.

At NUXE, we don't compromise on safety. With over 25 years' experience in formulating cosmetics, we have the highest standards of microbial protection for our formulas, while guaranteeing optimal skin tolerance. This is why some formulas contain phenoxyethanol as a preservative. Used for over 60 years in cosmetics, food and medicine, and naturally present in green tea and chicory, it has a proven track record. Its safety data are frequently re-examined by the scientific experts of the SCCS (Scientific Committee on Consumer Safety), taking into account the most recent studies, and reconfirming its safe use every time. There is no risk of "overdosing" due to the accumulation of products containing this molecule. Today, there is no risk to your health from using cosmetics preserved with phenoxyethanol and complying with European regulations. 

We regret the current polemics which are contributing to misinformation, and reiterate our commitment to offering formulas with recognized efficacy and sensoriality, in complete safety. 

The majority of our skincare products are alcohol-free. 

When it is present, it is always in low concentration to bring freshness to the product (no drying or irritating effect on the skin). 

In this case, it is identified in the list of ingredients as "ALCOHOL" or "ALCOHOL DENAT". 

At NUXE, we have chosen to use non-cyclic silicones, in small doses, and when they really add to the sensoriality of our textures (e.g. to limit the greasy, sticky effect, to obtain a silky, velvety feel, ...). Even in these cases, our formulas always contain a majority of ingredients of natural origin.

Sodium lauryl sulfate is a naturally-occurring cleansing agent (surfactant) used in cosmetics for its excellent foaming power.Only NUXE Men multi-purpose shower gel contains it in small quantities, and it is always combined with other ultra-gentle cleansing agents.

Our products do not contain palm oil, but they may contain derivatives as emulsifiers or surfactants. Used in the right doses and carefully selected, these derivatives ensure stability and sensoriality in our formulas.

Since 2019, we have been working closely with our suppliers of ingredients derived from palm oil, with the aim of constantly improving agricultural practices and transparency throughout the supply chain. Alongside other cosmetics companies, we are working to commit them to a more sustainable certification, banning agricultural practices that show little respect for people and the environment (RSPO - Round Table on Sustainable Palm Oil). By the end of 2022, 87% of our ingredients derived from palm oil will be RSPO Mass Balance certified.

Allergens are substances found in fragrances (e.g. Benzylalcohol, limonene, linallol, citral... 26 listed to date).As NUXE products are fragranced, they may contain certain allergens. These are listed at the end of the composition to make it easier for allergy sufferers to identify them.Non-allergic people, on the other hand, have no reason to avoid using these substances.

NB: The same system exists in the food sector. A person allergic to eggs, for example, can avoid eating them.However, the rest of the population (non-allergic) can consume egg products without fear.

For many years, Nuxe has been aware of the potential impact of certain cosmetic ingredients on the environment.That's why NUXE has never used plastic microbeads (polyethylene or polypropylene) in any of its exfoliating or rinsing products.We use natural ingredients such as rice, bamboo or apricot kernel powder to exfoliate the skin.

If this person knows the precise molecule to which he or she is allergic, we advise him or her to refer to the list of ingredients on each product, or to contact our Customer Service team via the contact form. HERE. 

Our formulas have undergone extensive testing to prove their stability over time. Under these conditions, according to Cosmetic Regulations, they do not need to display an expiration date. If you have any doubts, please contact us. We can provide you with the product's manufacturing date, based on its batch number.

You'll find an Open Jar logo on your product, with a number followed by the letter M (e.g. 12M or 6M). This is called the PAO (Période Après Ouverture). This is the recommended storage period in months, during which the product should be used once opened, under normal storage conditions and not exposed to extreme temperatures.

All our foaming/rinsing products are readily biodegradable.

As with all sunscreens containing chemical filters, stains may appear on clothing if the fabric comes into contact with the skin before the product is fully absorbed. For this reason, we advise you not to get dressed immediately after applying a sunscreen, but to wait for it to penetrate (especially on white clothing). 

NUXE Sun formulas help to respect the marine environment.They have been tested on the marine ecosystem (corals, algae and bacteria representing marine life). The formulas are also water-resistant, limiting the dispersion of filters when swimming. After-Sun Shampoo-Shower (rinsed formula) is easily biodegradable. We advise you to refer to the rules of use specific to the bathing area.

Contact our Customer Service team via the contact form by clicking here. HERE. Keep the product, it will be requested.

You can ask your pharmacist for advice. You can also contact our Customer Service team via the contact form by clicking here. HERE.Please keep the product