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NUXE UK LIMITED
PRIVACY AND COOKIES POLICY

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it.

ABOUT US
For the purpose of the Data Protection Act 1998, the data controller is NUXE UK Limited; a company registered in England and Wales with registration number 08008059 and registered office at 46 New Broad Street, London EC2M 1JH

Information we may collect from you

We may collect and process the following data about you:

 Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, purchasing any of our products, posting material on our website or requesting further services. We may also ask you for information when you report a problem with our website.

 If you purchase any products from us we may retain details of your delivery address, password information associated with your account.  We also maintain a record of your product selections and the fulfilment of your orders.

 If you write to us (by letter or email), we may keep a record of that correspondence.

 If you telephone us or we telephone you, we may keep a written record of that conversation. We may also record the conversation for the purposes of training and ensuring our service standards are maintained.

 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

COOKIES


What is a cookie?
A cookie is a small text file stored by your web browser on your computer or mobile phone’s hard drive.  Some cookies are essential for the website to work, for example, to remember what you have added to your basket while you browse the website.  They are useful because they help us to provide you with relevant information, such as remembering what you have in your wish list or basket when you return to our website.  They also allow us to recognise your computer (but not specifically who is using it) when you access our website and to improve the usability and performance of our website.

Types of cookies
We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping basket or use the only payment system.

Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Coookie Name/Title

Cookie Type

Purpose

Google Analytics

Analytics

These cookies are used to collect information about how visitors use our website. The information includes the time of the current visit, whether you have been to the website before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our website by understanding how people use it.

PHPSESSID

Session

These cookies allow you to use our website in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit.

 

Turning off and deleting cookies

By using our website, you are consenting to our use of cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.

Since many websites use some form of cookie technology, setting your browser to refuse cookies may restrict your access. NUXE cookie files remain on your computer's hard drive unless and until you manually delete the file.  NUXE cookie files do not contain personally identifiable information or track an individual users' movement through our website

For more detailed information about cookies visit www.allaboutcookies.org which provides guidance on how to control cookies.

Third party cookies

Please note that advertisers may also use cookies, over which we have no control. You can turn off advertising cookies only, by blocking specific companies. You will still receive advertising on the internet, but the adverts you see may not be tailored to your likely interests or preferences. You can set your preferences by visiting: www.youronlinechoices.com/uk/your-ad-choices.

USER ACCOUNTS

Security: We may enable you to set up an account with a username and password to access and use certain features of this website. You agree to provide us with accurate account information and acknowledge that you are responsible keeping your account login information secret. We will not be responsible for any loss or damage arising from your failure to comply with this requirement.

User Generated Content: By adding any comments, recommendations, postings or other user generated content to this website you agree that we can continue to display that content even if you cease using this website or delete your account. Please be careful when adding content as it will be visible to all website users and once you have added something, you cannot always delete it. You should not add any content featuring any personally identifiable information about you or any other person. We may, but are not obliged to, remove any user generated contract at any time.

Termination: We may suspend or close your account and terminate your registration at any time. This includes if you break any of your obligations set out above, but we do not have to give a reason for termination.

Our newsletter:

You may choose to opt in to receiving our newsletter, either directly through the “Subscribe to our Newsletter” or the “Newsletter Registration” option, by purchasing goods through our Website, or submitting an enquiry form on our Website. If you choose to opt in you will receive related newsletters from us via email to your registered email address.

In order to unsubscribe from our newsletter please select the “unsubscribe” option in your welcome email (or any subsequent newsletter emails). Please note this is an automated service and as such we cannot be responsible for any errors which may occur in submitting your unsubscription request. Please Contact Us if you require any assistance with unsubscribing from our newsletter.

Where we store your personal data

We do not currently store or process any of your personal data outside the European Economic Area (“EEA”). It may also be processed by staff operating inside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How we use your information

We use information held about you in the following ways:
 To enable us to process and fulfil your orders.
 To ensure that content from our website is presented in the most effective manner for you and for your computer.
 To allow you to participate in interactive features of our website, when you choose to do so.
 To notify you about changes to our website or our products.

We may also use information held about you to provide you with information, products or services that you request from us or which we consider may interest you. This may include contacting you by email if you have consented to such communication. You may unsubscribe from future emails using the instructions provided in each message.

We will not sell or pass on your data to third parties for marketing purpose unless we have your consent.

We do not hold any customer card information.  Card payments are processed securely via a third party payment system.

 

DISCLOSURE OF YOUR INFORMATION


We may disclose your personal information to other members of the NUXE group. We will only disclose your personal information to third parties:

 If they are providing services to us, in which case we will require them to keep your personal information secure and confidential, and only to use it as instructed by us.
 If NUXE UK Limited or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or other agreements; or to protect the rights, property, or safety of our business, our customers, or others.
 If we have specifically obtained your consent to do so, for example, if you enter a competition or promotion that we organise in conjunction with a partner.

 

YOUR RIGHTS


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by changing your account settings or by following the instructions on any marketing communications to unsubscribe from future communications. You can also Contact Us to change your marketing preferences or to stop any future marketing communications.

 

ACCESS TO INFORMATION


The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this policy

We may revise this privacy and cookies policy from time to time. Any changes we may make to our privacy and cookies policy in the future will be posted on this page.

CONTACT US

Questions, comments and requests regarding this privacy and cookies policy are welcomed, Our contact details can be found on the Contact Us page. 

 


Information about us

This website is operated by NUXE UK Limited.  We are a company registered in England and Wales with registration number 08008059 and our registered office is at 46 New Broad Street, London EC2M 1JH. Our VAT number is 139 38 9667.

Your use of THIS website

Fair use: You may access this website solely for your own personal use.  You agree not to use this website:

 to send, receive, upload, download, use or re-use any information or material which is offensive, abusive, indecent, defamatory, pornographic, obscene, liable to incite racial hatred, discriminatory, inflammatory,  threatening or menacing, or in breach of confidence, copyright, privacy or any other rights;
 to cause annoyance, inconvenience or needless anxiety to any person; or
 to use any mechanism, device, software, script or routine to affect the proper functioning of any computer system or network, or to take any action that places an unreasonable burden or excessive load on any computer system or network, or to infect any computer system or network with any computer programming routine (e.g., any virus, worm, time bomb, cancelbot or trojan horse) that may damage, interfere with, delay, intercept or expropriate any system, data or personal information.

Rights in this website: Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors.  Any use by you of extracts from this website for any purpose, other than in accordance with these terms, is prohibited. 

You are only permitted to print and download extracts from this website for your own personal use on the following basis for the purpose of reading the content and considering the products and services:

 no documents or related graphics on this website are modified in any way;
 no graphics on this website are used separately from the corresponding text; and
 the copyright and trade mark notices and this permission notice appear in all copies.

All other use of the content on this website is prohibited, including (without limitation) reproducing the content in any form for commercial purposes.

Links to our website: In creating a link to this website please indicate that we are the source of the information by including an acknowledgement near to/in the link. We would be grateful if you could notify us of the link. Please also ensure that we are not brought into disrepute by the creation of the link; in such cases, we will request the link’s removal (and, if necessary, may bring legal proceedings to seek its removal). Please note that we may move pages on this website or change their address without prior notice.

OUR RESPONSIBILITY TO YOU

Accuracy of content: We take reasonable care to ensure that the information appearing on this website is accurate and up-to date. However, errors and omissions may occur, and you should not take the accuracy of the information for granted. We do not warrant the accuracy and completeness of the information or material on this website. We therefore disclaim all liability for your use of the information on this website.

Although we do not expect there to be any, please inform us of any errors or inaccuracies that you believe there to be in this website. 

Service Access: While we endeavour to ensure that this website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period.

We aim to update this website regularly, and may change, amend, remove or vary our products, services or any of this website’s content at any time and without warning. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our reasonable control.  We may remove this website as a whole or any sections or features of this website at any time without notice.

Data Protection: Please see our Privacy Policy for details of how we use information we hold about you.

Links to third party websites:  Any links to third party websites are provided to you only as a convenience. The inclusion of any link does not imply endorsement of that website, and we are not liable for the content of any website to which we link.

Transactions concluded through our site

If you wish to purchase any products through this website, the contract for the supply of those products will be governed by our Terms and Conditions of Sale.

CONTACTING US

If you have any questions or concerns about this website or any of our products you can contact use by telephone, email or post using the contact details set out on the Contact Us page of this website.

Thank you for visiting our website.

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