Privacy Notice

• You  browse our Site or use our Services on our Site,
• You create an account on our Site, 
• You connect to your account on our Site,
• You use your account on our Site, 
• You subscribe to our newsletter, 
• You place and pay for an order on our Site,
• You use our loyalty programme, 
• You provide an opinion or comment through social media or our Site, 
• You contact us through various channels including, in particular, our contact forms, by post or by telephone,
• You contact us via our tchat or webcallback,
• You participate in a game or competition, product tests, satisfaction surveys and polls, 
• You visit us in the Institute/Spa, 
• You share content on social networks by using a hashtag #Nuxe or hashtags that we propose to you, 
• You have given your agreement to third parties so that they can send us personal data concerning you,
• You share your content with us,

• information collected directly, that you voluntarily provide to us, in particular through collection forms (for example: last name, first name and contact details) 
• information collected indirectly, automatically or with your express consent at the time of use of our Site 
• information that you provide to a third party where you give them consent to share it with us
• information concerning you coming from other legitimate sources, including sources available commercially, such as public databases, data aggregators, etc. 

In this notice, “your personal data” means information or items of information which allow you to be identified directly or indirectly. This generally includes information such as your name, address, profile photo, e-mail address and telephone number, but can also include other information such as your IP address, your buying habits, and information about your lifestyle or your preferences. 

Even if the precise details of the personal data that we collect vary according to specific needs, we generally collect the following data:

We don’t collect secret data about you, and almost all of the data we hold about you will be voluntarily provided by you, except where we’ve indicated above that it’s collected automatically

• Manage the functioning and the optimisation of our Site and our services and products 
• Help accelerate your future activities and experiences on our Site 
• Assess the use of our Site, of our products and services and to analyse the effectiveness of our communication campaigns and promotions 
• Personalise your experience on our Site and other platforms and to asses anonymously and globally the activity on our Site and other platforms (in particular, we take into account the time when you visited it, if you have already visited it and what site referred you to it) 
• Make our Site easier to use and to better adapt our Site, our products and services to your interests and needs 
• Administer our business relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, customer service, etc)  
• Manage our loyalty programme and allow you to benefit from its advantages. This processing is conducted subject to your consent 
• Manage our customer relationship through our CRM, in order to get to know you better, personalise our products and services and contact you concerning the products and services capable of interesting you (launching of new products, promotional offers, promotional events, beauty lessons and/or demonstrations, PR event, VIP meetings, store opening events, announcements/events, events with shopping centres, department stores, celebrities, magazines, television, Web sites, joint promotions, etc.), on condition that you have given your consent or that you have previously requested a product or service from us and that the communication is relevant or connected to this prior request and made within the times stipulated by the applicable laws.
• Provide you with the products or services that you request from us (requests for information, replying to your questions/comments) 
• Provide a customer service accessible by telephone or instant messaging 
• Provide sharing tools on our Site and/or social networks 
• Provide you with mobile messaging services by which you can receive text or other types of messages from NUXE such as SMS or MMS on your mobile telephone, on condition that you have previously accepted to receive these messages on the mobile number that you have provided to us for this purpose  
• Proceed with the verification, identification and authentication of the personal data that you have sent us  
• Prevent and detect fraud and malware (malicious software) and manage security incidents 
• Manage disputes.

In accordance with data protection law, we do not keep your data beyond the time strictly necessary for the purposes pursued above

As required under our administrative, legal, accounting and tax obligations, your data may be archived and kept beyond these periods in accordance with applicable law.

For more details, please consult our policy concerning cookies

We may need to transfer your personal data for the purposes set out above to another company of the Nuxe Group or trusted partners located outside of the European Economic Area, whose legislation concerning the protection of personal data differs from that of the European Union.

When these partners are located outside of the European Union, we will ensure that one of the following appropriate safeguards is in place where required (or we will obtain your consent for that transfer):

• A contract for the transfer of data using standard clauses approved by the European Commission,
• Internal company rules approved by the competent authorities,
• Ensuring that these third parties are companies that are registered with the US Privacy Shield Scheme or are in a country which has an “adequacy decision” in place from the European Commission.

We require of our partners that they take all the technical and organisational measures to ensure the confidentiality and the security of your data.

In our capacity as controller, we take all reasonable precautions to protect the security and the confidentiality of your personal data by deploying organisational, technical, software and physical measures and we require from our partners that they do the same. 

Access to your personal data is restricted to prevent any unauthorised access, any modification, interference, loss and/or abuse. However, despite our efforts, we cannot guarantee the perfect security of the transmission or storage of your personal data on the Internet to the extent that the Internet is not an environment sufficiently safe and secure.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, withdraw your consent to the processing of your personal information or request that we transfer a copy of your personal information to another party, please send a request to the Consumer Department by the contact form, under "Privacy policy / GDPR" accompanied by an identity document.
A reply will be sent to you within one (1) month from the date de receipt of your request. Nevertheless, we reserve the right not to answer request that are clearly unjustified.
However, you can exercise your right of access to and of rectification of your personal data at any time from your Account, excluding the data collected indirectly.

Our Site is intended for adults or children who are 16 or over, or have the authorisation of their legal representative allowing them to make an order on the Site. 

Except as set out above, we do not knowingly collect or process personal data concerning children.