Privacy

PRIVACY POLICY

1. OUR COMMITMENTS TO PERSONAL DATA PROTECTION

As we are concerned about protecting your privacy, we place great importance on the confidentiality of the personal data you provide to us.

“Your personal data” means information or elements of information that may directly or indirectly identify you. This generally includes information such as your name, addresses, profile photo, email addresses and telephone numbers, but may also include other information such as your IP address, your buying habits, information on your lifestyle or preferences.

In this privacy policy (hereinafter “Policy”), we want to explain the nature of the personal data we collect, how we process it, the measures we take to ensure its security and the rights that you have.

Our Policy may be updated at any time by us and these amendments will take immediate effect. You will be notified of these updates. We, therefore, invite you to refer to it regularly so that you are familiar with the latest available version.

This Policy applies to all the personal data that you provide to us, directly or indirectly, including through our websites (‘Sites’)

For more information, you can Contact us.

2. WHO COLLECTS YOUR PERSONAL DATA?

 

LABORATOIRE NUXE

Registeredoffice: 127 rue d’Aguesseau 92100 Boulogne Billancourt, France

Paris Trade and Companies Register 642.060.123

 

NUXE SPA(for our spas)

Registeredoffice: 127 rue d’Aguesseau 92100 Boulogne Billancourt, France

Paris Trade and Companies Register 497.883.587

Hereinafter collectively referred to as “NUXE”, is the data controller for the processing of your personal data as described in this Policy.

NUXE has also partnered with The Hut.com Limited (“THG”)to operate our website at https://uk.nuxe.com/ and online store through which THG will distribute NUXE products for us. When providing us with those services, THG process your personal data on our behalf. THG are a company registered in England and Wales and have a registered office at5th Floor, Voyager House, Manchester Airport, Manchester, M90 3DQ, United Kingdom.


3. WHEN DO WE COLLECT YOUR PERSONAL DATA?

We collect personal data from you, directly or indirectly through our suppliers, in particular when:

  • You browse our Sites or use our Services on our Sites;

  • You create an account on our Sites;

  • You log into your account on our Sites;

  • You use your account on our Sites;

  • You subscribe to our newsletter;

  • You make and pay for an order on our Sites;

  • You write a customer review, comment on our social media, on our Sites;

  • You contact us through various channels, including the contact forms, by chat, email, post or telephone;

  • You participate in a game or competition, product tests, satisfaction surveys and polls;

  • You visit the NuxeSpas;

  • You share content on social media using the hashtag #Nuxe or the hashtags we suggest;

  • You have given your consent to third parties to send us your personal data;

  • You share your content with us on our UGC (User Generated Consent);

 

We only collect your personal data when this is strictly necessary and legal. We undertake only to collect the minimum of personal data necessary for the purposes covered by this Policy.

4. HOW DO WE COLLECT YOUR PERSONAL DATA?

We may collect your personal data from different sources, such as:

  • Directly collected personal data, which you agree to send us when you create your account, through the collection forms, or when you make a purchase on our Site or in store. (for example: first name, last name, contact details, etc.);

  • Personal data collected when you use our Sites, for example by using cookies;

  • Personal data that you choose to share when using third party sites, which we collect from other sources.

5. WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSES?

 
Our processing of your personal data has a specific purpose and a legal basis. More information about each purpose and the legal basis for our processing is set out below.

Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXE

When you create an account on our Sites and to manage your account

Depending on the situation, this personal data may include:

  • Gender

  • First name and last name

  • E-mail address

  • Managing your accounts and letting you track the progress of your order.

  • Honouring the promotions you participate in;

  • Answering your questions and interacting with you in any other way (e.g. customer services);

  • Letting you manage your preferences;

  • Informing you of the availability of a product that you want to buy;

Performing a contract

Providing you with the service you have requested or the offer we have committed to

3 years from your last activity on our sites

  • Postal address

  • Telephone number

  • Date of birth or age band

  • Login, username and password

  • Enriching your profile if you make a purchase with the information from your account

  • Sending you marketing communications (if you have asked us to) which may be adapted to your “profile” (for example using the personal data that we have about you and your preferences)

Consent

Sending you marketing messages

  • Presentation or personal preferences (e.g. list of favourites)

  • Information relating to orders

  • Producing statistics specific to consumer knowledge

Legitimate interest

Improving consumer knowledge

  • Social media profile (if you use social media to log in or if you send us this personal data.

  • Date account created and date of last connection

  • Securing our websites (e.g. number of login attempts)

Legitimate interest

Preventing risks of fraud



Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXERegistering for the NUXE newsletterDepending on the situation, this personal data may include:

  • Your email address

  • Your newsletter registration

  • Sending you marketing messages (if you have asked us to) which may be adapted to your behaviour (e.g. re-contacting non-openers)

  • Adapting our marketing messages according to your response to our newsletters

  • Ensuring you are given the most appropriate experience

Consent

Sending you marketing messages

3 years from your last activity on our sites

  • When you open our newsletters

  • Your clicks on our newsletters

  • Conducting audience analysis or produce statistics (e.g. opening rate, click rate, etc.)

  • Understanding their effectiveness

  • Helping us understand the expectations and needs of our consumers in order to improve our services, products and brands

Legitimate interest

Understanding the relevance and effectiveness of our newsletters

3 years from your last activity on our sites
  • How often you open our newsletters
  • Keeping a list of unsubscribe requests up to date

Legal obligations

Maintaining your contact details on a list of unsubscribe requests

3 years from your request to unsubscribe

Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXE

Purchases of products and/or services on our Sites and management of orders, provided you have created an account

Data collected during purchases made directly on our Sites, through social media pages or in our sales outlets/Nuxe Spas.

Depending on the situation, this personal data may include:

Data related to creating your account, which is needed to make a purchase:

  • Gender

  • First name and last name

  • E-mail address

  • Postal address

  • Telephone number

  • Date of birth or age band

  • Creating your account, which is necessary to make a purchase on our Sites

  • Managing payment of your order.

Please note that information relating to payment (credit card number/Paypal information/bank details)are not collected by us but directly by the payment service providers

  • Processing and monitoring your order, including delivery of the product to the address you have given us

  • Managing all your contact with us concerning your order

Performing a contract

Providing you with the service you have requested or the offer we have committed to

Data related to creating the account: 3 years from your last activity on our sites

Data related to purchases and order management: until the services are completed

Data related to billing:10 years (legal obligation)

  • Login, username and password

  • Presentation or personal preferences (e.g. list of favourites)

  • Information relating to orders

  • Protecting transactions against fraud.

Please note that we use a solution provided by athird party service provider to detect fraud and so that we can check that the payment was made by you

Legitimate interest

Protecting you and us against any fraudulent transaction and ensuring that payments are made and are not subject to any fraud or wrongdoing.

13 months following the debit date or 15 months in the case of deferred debit payment cards. The data is kept for the purposes of evidence and is stored in an intermediary archive. It is only used if the transaction is disputed.

  • Social media ID (if you use social media to log in or if you send us this personal data)

  • Date account created and date of last connection

  • Managing any purchase-related disputes

Legitimate interest

Monitoring the dispute and providing you with a solution

Data related to the purchase:

  • Information related to any transaction, including products purchased

  • Payment and information

  • Producing statistics (e.g. average basket, daily, weekly sales etc.)

Legitimate interest

Monitoring our activity

Legitimate interest

Making your shopping experience easier

Data related to creating the account: 3 years from your last activity on our sites

  • Purchase history

  •  Bank details (only in exceptional cases when refunds to a bank card are technically impossible)

  • Contacting you to complete your order if you have saved your basket or if you have placed products in your basket without proceeding to payment

  • Enriching your profile if you make a purchase with the information from your account

Consent

Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXEOnline browsing

The data collected when you browse directly on our Sites, or through cookies or similar technology.

To find out more about the cookies used: Cookie Policy:

  • Login data

  • Pages viewed

  • Products you have searched for

  • Your location

Technical information:

  • IP address

  • Data related to the browser

  • Data related to the device

A unique login given to each visitor and the expiry date of this login.

  • Product or service advertising you have clicked on third party sites, through cookies. To find out more about the cookies used: Cookie Policy:

Depending on the case:

  • First name and last name

  • Email address

  • Date of birth

  • Gender

  • Presentation or personal preferences

  • Social media profile (if you use social media to log in or if you send us this personal data)

Please refer to our Cookie Policy which gives more detail on the types of cookies we use

Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXE

User generated content

  • You post a review

  • You post content on one of our social media pages or one of our Sites

  • You accept that we may re-use the content you have posted on social media.

Depending on the situation, this personal data may include:

  • First name and last name or username

  • Email address

  • Photo

  • Presentation or personal preferences

  • Posting your comments / reviews or your content online

  • Promoting our products according to the conditions of our moderation charter (NUXE FAQ)

Legitimate interest

Re-using the content you have posted online and offering you feedback on products/services

3 years from your last activity on our sites

  • Social media profile (if you use social media to log in or if you send us this personal data)

  • Product review posted on our Sites

  • Any other information you have sent us about you (for example, via your “My Account” page, by contacting us, by providing your own content such as photos or a comment, by sending a question via the “conversation/chat” function available on some websites to answer enquiries)

  • Producing statistics (e.g. number of reviews, moderations, verbatim)

Legitimate interest

Helping us understand your needs and expectations so that we can improve and promote our services,products and brands.


Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXE

Use of services and applications

 

Data collected when you use our services, applications and/or systems (e.g. beauty diagnosis, store locator)

Depending on the situation, this personal data may include:

  • Last name and first name

  • Email address

  • Gender

  • Date of birth or age band

  • Beauty/wellbeing data, including your skin complexion, your skin/hair type

  • We use this data to:

  • Provide you with the service requested (e.g. beauty diagnosis, store locator)

  • Analyse your beauty/wellbeing characteristics and recommend appropriate routines and products (including bespoke treatments)

  • Provide you with recommendations concerning products and routines

Performing a contract

Providing you with the service you have requested or the offer we have committed to

3 years from your last activity on our sites

  • Promoting the research and innovation that the NUXE Group researchers are involved in

  • Controlling and improving our applications and devices

  • Producing statistics

Legitimate interest

Constantly improving our products and services to meet your needs and expectations, and to advance research and innovation.


Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
THE HUT.COM LIMITED on behalf of NUXE

Information requests

Data collected when we contact you

 

Depending on the situation, this personal data may include:

  • First name and last name

  • Gender

  • Telephone number

  • Email address

  • Any other information that you send us when making a request (which may include medical data and information on your wellbeing)

  • Responding to your requests

  • Putting you in contact with the appropriate service, if necessary

Performing a contractual or pre-contractual measure
Providing you with the service you have requested or the offer we have committed to		3 years from your last activity on our sites
  • Producing statistics

Legitimate interest

Helping us understand the expectations and needs of our customersin order to improve our services, products and brands

For Cosmetovigilance:

  • Monitoring and preventing any undesirable effects related to the use of our products

  • Producing surveys concerning the safety of our product use

  • Performing and monitoring the corrective actions taken, if necessary

Legal obligations

Complying with the legal obligation to monitor the undesirable effects of our products

Cosmetovigilance:10 years (legal obligation)

Who collects your data?When we collect your personal data?What data (directly or following an interaction with you)?For what purposes do we use your data?On what legal basis?How long do we keep your data for?
NUXEVisiting Nuxe Spas or sales outlets

Depending on the situation, this personal data may include:

  • First name and last name

  • Telephone number

  • E-mail address

  • Postal address

  • Date of birth

  • Data contained in the health questionnaire

  • For health reasons

Performing a contract

Offering you treatment appropriate to your health

  • Producing statistics

Legitimate interest

Helping us understand the expectations and needs of our customers in order to improve our services, products and brands


7. WHAT IS OUR COOKIE POLICY?

For more information, please read our Cookie Policy.

 

8. WHO WE SHARE YOUR DATA WITH?

To provide our services, we may share your personal data with specific, authorised recipients, such as:

  • THG and its employees;

  • employees of the companies in the NUXE Group, bound by an obligation of confidentiality;

  • our advertising, marketing and promotion agencies, to help them deliver and analyse the effectiveness of our advertising campaigns and promotions;

  • third parties required to deliver you a product or a service, such as a delivery or postal service delivering a product that you have ordered;

  • suppliers of third party services, such as suppliers of hosting services for websites, conversational chatbots;

  • suppliers of Web analysis tools, such as Google;

  • our service providers and/or financial partners when sharing is required to meet the purposes referred to above;

  • the administrative or legal authorities when they ask us to disclose your information;

We ask these recipients to implement all the necessary and appropriate technical and organisational measures to ensure the confidentiality and optimum security of your data against any abusive use, and only to use it in accordance with our instructions and with the legislation and regulations in force, in particular by signing a personal data protection agreement where appropriate.

9. WHAT IS OUR DATA TRANSFER POLICY OUTSIDE THE UK AND EEA?

Whilst our partner THG is located in the United Kingdom (‘UK’)we are located in France. Your personal data will therefore be processed in the UK and in the European Economic Area (‘EEA’).

We may transfer your personal data for the purposes detailed above to another company in the NUXE Group, or to trusted partners outside the UK and EEA, whose legislation on personal data protection is different to the UK and EEA.

When these partners are located outside the UK and EEA, we will take all appropriate measures, insofar as possible, to guarantee the security of such transfers by one of the following measures, in particular:

  • by signing data transfer contracts including standard European Commission clauses;

  • by complying with the internal company rules approved by the competent authorities;

We ask our partners to implement all the necessary and appropriate technical and organisational measures to ensure the confidentiality and security of your data.

On request, we can provide you with the list of countries in which we store and process your data and the countries through which your data might transit.

 

10. HOW DO WE PROTECT YOUR PERSONAL DATA?

We take all reasonable precautions to protect the security and confidentiality of your personal data by implementing organisational, technical, software and hardware measures and we require our partners to do the same.

Access to your personal data is restricted to prevent all unauthorised access, modification, interference, loss and/or abuse. Although NUXE takes all reasonable measures to protect your personal data, no transmission or storage technology is infallible.

11. HOW CAN YOU EXERCISE YOUR RIGHTS?

 

You have certain rights in relation to the personal data we hold about you. These include the following rights:

  • right of access to your personal data, which gives you the right to know if your data is processed and to obtain communication thereof in a comprehensible format. It also allows you to control the accuracy of the data and, where necessary, to correct or erase it.

  • right of rectification, which gives you the right to correct inaccurate personal data (incorrect age or address) or to complete data (address without apartment number) related to the purpose of the processing.

  • right to object to processing your personal data, which gives you the right to object to your data being used for a specific purpose;

  • right to erase your personal data in some circumstances;

  • right of portability over your personal data, which gives you the right to request recovery of the data you have provided, for personal use or to transmit to a third party of your choice;

  • right to restrict processing of your personal data, which gives you the right to restrict the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it for a particular purpose;

  • right to withdraw consent, where we rely on your consent (or explicit consent) as our legal basis for processing your personal data. You have the right to withdraw that consent at any time by contacting us or using any other opt-out mechanism we provide (as set out below);

  • right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us;

  • right to lodge a complaint with the supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK. Contact details for the ICO can be found on its website at https://ico.org.uk. 

To exercise these rights, you simply need to send a written request via the contact form identifying the subject of your request as “Personal Data & GDPR”.

You will be sent a response within one (1) month of the date on which your request is received.

However, you can exercise your right of access and rectification over your personal data at any time from your Account, excluding data collected indirectly.

 

How to unsubscribe from our newsletter lists

You can unsubscribe from our newsletter lists via the unsubscribe link present on the bottom of all our newsletters or on the communication preferences page for your account.